Frequently-Asked Questions

How can I keep up with changes to the TrackVia API?

There are a few great ways to follow the changes we make to TrackVia:

How do I get an API key?
It’s easy, just visit your My Profile page and you can request an API key there. Once you have your key, return to this site for documentation and code samples.
What are the rate limits on the API?
The rate limits are specified by your package. Please contact support@trackvia.com to request your rate per minute and/or rate per month.

If you are currently using the API you can see your usage information on your statistics page. The login information for your account is in the email we sent you when enabling the API on your account.
How do I keep from running into the rate limit?

We recommend that you cache API responses in your application or on your site if you expect high-volume usage. For example, don't try to call the TrackVia API on every page load of your hugely popular website. Instead, call our API once a minute and save the response to your local server, displaying your cached version on your site.

Request only what you need, and only when you need it.

For example, frequent polling of the REST API looking for new data is inefficient for both your application, and the TrackVia API.